Can I request a certain phlebotomist to assist me?
When you come in, you can let a screening technician know your preference and we will do our best to accommodate.
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Why can’t I see appointments past a certain date?
During the transition period, appointment availability may be released in phases. If you don’t see your preferred date yet, check back in the app — more appointments are added regularly.
Can I bring someone along to assist me with reading the paperwork?
Unfortunately, you would not be able to. Donors must be able to read and comprehend educational materials and answer questions about the donation process without assistance. All of our documents and our educational video are in English.
I've been donating with one center, but I want to donate at another center now. Can I do that?
If you are eligible for more than one center, and you decide a different center will be more convenient, you can go into your preferred center to request a change.
Can Parachute help with ImmunoTek payment questions or disputes?
Parachute is unable to assist with payment issues or disputes from before the transition date. Please review any concerns with ImmunoTek or PaySign before the transition. Your ImmunoTek earnings will remain on your PaySign card and cannot be ...
What counts as a Proof of Address?
We can accept the following types of items for your proof of address: Mailed letters, documents, or packages dated or post marked within 60 days (e.g., utility bill, credit card/bank statement, paycheck stub, greeting card, etc.) Valid Photo ID that ...