How can I reach my local center?
Our donation centers are focused on facilitating donations and are not equipped to handle incoming donor phone calls, so they do not have a direct line available. Any immediate concerns or time-sensitive requests should be directed to our Member Experience Team via our in-app chat feature. You can also send an email to
support@joinparachute.com.
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Donor Center Rules
Please be aware that this is not an exhaustive list of rules that our center staff enforces. Donors are asked to employ common sense and treat every individual with courtesy and respect while at our centers. Failure to follow the rules, or modify ...
I've been donating with one center, but I want to donate at another center now. Can I do that?
If you are eligible for more than one center, and you decide a different center will be more convenient, you can go into your preferred center to request a change.
I've moved, and I want to donate with a center that's closer. What do I do?
If you’ve moved, you can go into the new center that’s closer to you in order to update your address - no appointment is needed! You will need to bring a current Proof of Address document for your new address, and we will get your center updated.
I just signed up, but I chose the wrong center. How can I change it?
If you haven’t had your first visit yet, and you need to change your center, please contact Parachute support via the app. You will need to provide your current zip code and the center you would prefer to donate at.
Do you offer blankets at the center if I get cold while receiving saline?
We do not offer blankets at this time. I would suggest bringing a sweater, blanket, or light jacket to keep you warm.