How can I reach my local center?
Our donation centers are focused on facilitating donations and are not equipped to handle incoming donor phone calls, so they do not have a direct line available. Any immediate concerns or time-sensitive requests should be directed to our Member Experience Team via our in-app chat feature. You can also send an email to
support@joinparachute.com.
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Will my center's hours change?
The Parachute App will always have the most up to date hours & the calendar will only let you schedule if the center is open and has availability so no more wasted trips! During the first week or so after the transition, the center hours will be: ...
I was deferred at my local center. Can I donate now with Parachute?
The best first step is to download the Parachute app and book an appointment. We’re not able to confirm donation eligibility over chat, email, or phone. During your visit, our team will review your medications, any recent procedures or surgeries, and ...
Why is my center joining Parachute?
Parachute shares a commitment to donor safety, experience, and impact with your local donation center. We have partnered to bring donors an improved experience, including: Transparent earnings and bonus tracking App-based scheduling More ...
Donor Center Rules
Please be aware that this is not an exhaustive list of rules that our center staff enforces. Donors are asked to employ common sense and treat every individual with courtesy and respect while at our centers. Failure to follow the rules, or modify ...
Will the center and staff change?
You’ll still be donating in your local community with welcoming, friendly staff who prioritize safety and care. Parachute centers use modern technology to help ensure your visit goes smoothly from check-in to payment. Many of the team members you ...