How do I cancel a donation?

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• Schedule/Reschedule/Cancel a Donation

  Our app is designed to be self-service so you can schedule, cancel and reschedule donations as needed.

• How do I reschedule a donation?

  To reschedule, tap the ‘Donate’ icon in the navigation menu. Select the date of your existing donation appointment and press the ‘Cancel Booking’ button. Once your existing appointment is canceled you’ll be able to schedule a new one.

• Do you take walk-ins?

  In order to keep wait times down and ensure a smooth experience for everyone, all of our donors need to make an appointment before donating. Appointments can be scheduled from our mobile app where you can find a donation time that works best for you. ...

• I had to cancel my appointment but now I can donate. Why can’t I have my original Time Incentive?

  Our Time Incentive calculations are dynamic and fluctuate based on current availability. If you cancel an appointment, there is always a risk that Time Incentives can change. Be sure to take a look at the other available slots before you cancel or ...

• Can I still go to work after my donation?

  You should be able to carry on with your normal daily activities after donating. We recommend avoiding any strenuous physical activity or heavy lifting because you may experience some tenderness in your donation arm. Make sure to continue to drink ...