How do I change my phone number or email address?
You can now update your phone number and email address directly in the app. On the Profile screen, just tap the cog icon next to your name to begin the update process.
After tapping on the cog icon, you can choose to tap on either Phone Number or Email Address to update it.
After you enter the new information and tap Save, a one time code will be sent to the email or phone number you updated. Just enter the code to verify the updated information is accurate and your account and sign-in information will be updated.
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What counts as a Proof of Address?
We can accept the following types of items for your proof of address: Mailed letters, documents, or packages dated or post marked within 60 days (e.g., utility bill, credit card/bank statement, paycheck stub, greeting card, etc.) Valid Photo ID that ...
Some of my information has changed. What should I do?
If you’ve changed your phone number or email address, you can update it from your app directly by following the instructions here. It’s important that your information on file stays up to date to ensure you don’t miss any communications. If you’ve ...
I just signed up, but I chose the wrong center. How can I change it?
If you haven’t had your first visit yet, and you need to change your center, please contact Parachute support via the app. You will need to provide your current zip code and the center you would prefer to donate at.
What if I used to donate at a Parachute location in the past?
If you ever donated at any Parachute donation center, even if it was just once, you will have an existing donor profile that you can access through the Parachute App. It is important that we update your old information so you can easily sign in and ...
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