How do I change my phone number or email address?
You can now update your phone number and email address directly in the app. On the Profile screen, just tap the cog icon next to your name to begin the update process.
After tapping on the cog icon, you can choose to tap on either Phone Number or Email Address to update it.
After you enter the new information and tap Save, a one time code will be sent to the email or phone number you updated. Just enter the code to verify the updated information is accurate and your account and sign-in information will be updated.
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Under FDA guidelines, plasma donation centers must require donors to provide proof of a permanent residential address where they can be contacted for follow-up for at least 8 weeks after their donation. Homeless shelters, hotels, missionaries, ...
Some of my information has changed. What should I do?
If you’ve changed your phone number or email address, you can update it from your app directly by following the instructions here. It’s important that your information on file stays up to date to ensure you don’t miss any communications. If you’ve ...
I just signed up, but I chose the wrong center. How can I change it?
If you haven’t had your first visit yet, and you need to change your center, please contact Parachute support via the app. You will need to provide your current zip code and the center you would prefer to donate at.
How can I reach my local center?
Our donation centers are focused on facilitating donations and are not equipped to handle incoming donor phone calls, so they do not have a direct line available. Any immediate concerns or time-sensitive requests should be directed to our Member ...
Your First Visit
To ensure your first visit goes smoothly, there are a few pieces of documentation you will need to bring. Join Parachute requires these three forms of identification to complete registration on your first appointment: Proof of Identification, Proof ...