I just signed up, but I chose the wrong center. How can I change it?
If you haven’t had your first visit yet, and you need to change your center, please contact Parachute support via the app. You will need to provide your current zip code and the center you would prefer to donate at.
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I've been donating with one center, but I want to donate at another center now. Can I do that?
If you are eligible for more than one center, and you decide a different center will be more convenient, you can go into your preferred center to request a change.
Donor Center Rules
Please be aware that this is not an exhaustive list of rules that our center staff enforces. Donors are asked to employ common sense and treat every individual with courtesy and respect while at our centers. Failure to follow the rules, or modify ...
How do I change my phone number or email address?
You can now update your phone number and email address directly in the app. On the Profile screen, just tap the cog icon next to your name to begin the update process. After tapping on the cog icon, you can choose to tap on either Phone Number or ...
I've moved, and I want to donate with a center that's closer. What do I do?
If you’ve moved, you can go into the new center that’s closer to you in order to update your address - no appointment is needed! You will need to bring a current Proof of Address document for your new address, and we will get your center updated.
I just donated, when can I remove the gauze bandage on my arm?
We recommend that you wait about 2 hours from the time you finished your donation before removing the bandage.