I've been donating with one center, but I want to donate at another center now. Can I do that?

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• I've moved, and I want to donate with a center that's closer. What do I do?

  If you’ve moved, you can go into the new center that’s closer to you in order to update your address - no appointment is needed! You will need to bring a current Proof of Address document for your new address, and we will get your center updated.

• I am out of town/visiting family/away from home. Can I do a one-time donation at another location?

  We understand how important it is to be able to donate, even when you’re out of town. Unfortunately, we cannot accommodate one-time donations at different centers. Occasionally, changes can be made in the event of an emergency, center closure, or if ...

• I’ve been donating plasma somewhere else, can I switch to Parachute?

  Yes, you can choose to donate with Parachute instead. Please note there are rules for the number of times you can donate at any facility within a 2 and 7-day span. We do recommend waiting at least 7 days from your most recent donation to ensure you ...

• I just signed up, but I chose the wrong center. How can I change it?

  If you haven’t had your first visit yet, and you need to change your center, please contact Parachute support via the app. You will need to provide your current zip code and the center you would prefer to donate at.

• I had to cancel my appointment but now I can donate. Why can’t I have my original Time Incentive?

  Our Time Incentive calculations are dynamic and fluctuate based on current availability. If you cancel an appointment, there is always a risk that Time Incentives can change. Be sure to take a look at the other available slots before you cancel or ...