Some of my information has changed. What should I do?
If you’ve changed your phone number or email address, you can update it from your app directly by following the instructions here. It’s important that your information on file stays up to date to ensure you don’t miss any communications. If you’ve moved, or you plan on moving, please be sure to bring an updated Proof of Address to your next visit to the center.
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How do I change my phone number or email address?
You can now update your phone number and email address directly in the app. On the Profile screen, just tap the cog icon next to your name to begin the update process. After tapping on the cog icon, you can choose to tap on either Phone Number or ...
How do you verify what medications a person is taking?
When you come in for your first visit you’ll fill out some paperwork regarding your health history and any medications you’re currently taking. If more information is needed, our medical team will connect with your primary care provider.
Medical Temporary Deferral - FAQs
Why was I deferred? A medical temporary deferral means our medical team has asked you to wait before donating to ensure that it is safe for you to donate and that you meet required donation guidelines. In many cases, you may be able to donate again ...
Will a Protein Sample Visit End My Deferral?
If you are deferred and required to come in for a Protein Sample Visit, it is important to know that we can only end the deferral once we receive in-range test results. Our full protein sample results can take up to 3 weeks to be shipped, tested, ...