If we need additional information, we will reach out to you via email at the email address that you provide.

As a reminder, feedback submissions will be reviewed and acted upon based on the details shared. If you elect to remain anonymous, you may still receive an update from our Member Experience Team via email. Please note that not all feedback submissions will result in follow up, and any actions taken as a result of your submission may not be disclosed to you. This includes, but is not limited to, app updates, disciplinary action, and process changes.

If you wish to provide additional information or are curious about the status of your submission, please feel free to reach out to us at support@joinparachute.com.