What happens if I miss my appointment?

• Related Articles

• What happens if I’m running late or need to change my appointment?

  If you’re running late, you can still donate as long as you arrive during our hours of operation. However, if you arrive after your scheduled appointment time (including the 5-minute grace period), you may not receive the time incentive for that ...

• Can I arrive early for my appointment?

  There is no need to arrive early for your donation appointment. The earliest you would be able to check in is 5 minutes prior to your scheduled donation.

• Can I drink water during my appointment?

  Hydrating prior to your appointment is encouraged. During the registration and screening process, you are welcome to drink water or other non-alcoholic and caffeine-free beverages, as long as they are in a spill-proof container. Once your donation ...

• When should I arrive for my appointment?

  You can arrive at any point during your 20-minute donation time slot. There is a 5-minute grace period on either side of the appointment. Keep in mind, if you arrive after your scheduled time slot you won't receive your time incentive bonus.

• What is the latest I can arrive for my appointment?

  We do offer a 5-minute grace period on either end of the appointment. If you are later than that, you can still check in for the appointment, but you would not receive your time incentive bonus and there may be an additional wait time.