Why didn’t I get my Time Incentive?

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• I had to cancel my appointment but now I can donate. Why can’t I have my original Time Incentive?

  Our Time Incentive calculations are dynamic and fluctuate based on current availability. If you cancel an appointment, there is always a risk that Time Incentives can change. Be sure to take a look at the other available slots before you cancel or ...

• Help Me Get Started With Parachute

  As an experienced ImmunoTek donor, the plasma donation process you’re familiar with isn’t changing. What is new is Parachute’s technology — designed to make donating simpler, faster, and more convenient, all through the Parachute app. Step 1: ...

• What if I have to leave early or can’t stay the full time?

  We understand that sometimes things happen. If you need to leave early, please notify a staff member as soon as possible. However, since incomplete donations may not be usable, we ask that you make arrangements to stay for the entire time. We ...

• How do time incentives work?

  We offer time incentives for coming in when our center is less busy, which helps us manage our schedule, minimize wait times, and offer a quick and consistent experience at each visit. If you arrive to your appointment on time, meaning you've arrived ...

• How do time incentives work?

  Time incentives are $1-$14 bonuses for scheduling a donation when our centers are less busy. These higher value appointments are marked in the app. In order to receive your time incentive bonus you would need to arrive and check in for your ...