Knowledge Base
Donor Support
Frequently asked questions about the plasma donation process and what to expect in our centers.Common Help Request Forms
Browse our common help request forms to be received and reviewed by our Member Experience Team.
Recent Articles
I'm new but picked the wrong center. How can I change it?
Medical Temporary Deferral - FAQs
Why was I deferred? A medical temporary deferral means our medical team has asked you to wait before donating to ensure that it is safe for you to donate and that you meet required donation guidelines. In many cases, you may be able to donate again ...Update My App Sign In Information
Please fill out this form if: You are an existing Parachute donor and you've lost access to both the phone number AND email address on your account and are unable to log in to the Parachute app. and cannot sign into the app. Update Your Sign In ...Change My Center
If you would like to change your home center, simply fill out the form linked below and we will handle the rest. These requests typically take 1-2 business days to complete. Donation Center Change Form You can find all of our current and future ...Will a Protein Sample Visit End My Deferral?
If you are deferred and required to come in for a Protein Sample Visit, it is important to know that we can only end the deferral once we receive in-range test results. Our full protein sample results can take up to 3 weeks to be shipped, tested, ...
Popular Articles
How Can I Prepare for a Protein Sample Visit?
A Protein Sample Visit is just a simple blood draw, similar to having lab work done for a doctor's visit. While no specific preparation is necessary, we recommend eating a healthy, protein-rich meal before hand and staying hydrated. This is general ...What do they do on your first visit?
For your first donation, new members are required to go through the registration process which includes filling out some paperwork on your current medications and health history, watching an educational video, and have a quick health screening. You ...What counts as a Proof of Address?
Under FDA guidelines, plasma donation centers must require donors to provide proof of a permanent residential address where they can be contacted for follow-up for at least 8 weeks after their donation. Homeless shelters, hotels, missionaries, ...Medical Temporary Deferral - FAQs
Why was I deferred? A medical temporary deferral means our medical team has asked you to wait before donating to ensure that it is safe for you to donate and that you meet required donation guidelines. In many cases, you may be able to donate again ...Does it hurt to donate plasma?
You will feel a quick pinch when the needle is inserted, but afterwards, you should not experience any pain or discomfort. Many of our members had previously never donated blood or plasma. Our team is trained to put you at ease and will walk you ...