Can Parachute help with ImmunoTek payment questions or disputes?
Parachute is unable to assist with payment issues or disputes from before the transition date. Please review any concerns with ImmunoTek or PaySign before the transition.
Your ImmunoTek earnings will remain on your PaySign card and cannot be transferred to your Parachute Visa card.
For questions about your ImmunoTek PaySign card or past transactions, contact PaySign at 1-855-203-9300.
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Help Me Get Started With Parachute
As an experienced ImmunoTek donor, the plasma donation process you’re familiar with isn’t changing. What is new is Parachute’s technology — designed to make donating simpler, faster, and more convenient, all through the Parachute app. Step 1: ...
What about my ImmunoTek bonuses?
All of the progress you make towards ImmunoTek bonuses will be honored up until your center's final day of ImmunoTek operations and will be paid to your ImmunoTek PaySign card,so be sure to wrap up any qualifying donations by that time. Beginning on ...
Why is my ImmunoTek center joining Parachute?
Parachute and ImmunoTek share a commitment to donor safety, experience, and impact. We have partnered to bring donors an improved experience, including: Transparent earnings and bonus tracking App-based scheduling More opportunities to earn beyond a ...
Who can I contact if I have questions?
Parachute’s Member Experience team is just a message away. You can reach out anytime through in-app chat or email for help with scheduling, payments, or program questions — on your schedule. General support: support@joinparachute.com In-app support: ...
We’re excited to welcome Immunotek donors to Parachute.
We have exciting news to share: Your Immunotek center is joining Parachute! This partnership brings together a shared commitment to donor experience, safety, and impact — and it allows us to offer you an even better donation experience, with new ways ...