Can Parachute help with payment questions or disputes from before the transition date?

Can Parachute help with payment questions or disputes from before the transition date?

Parachute is unable to assist with payment issues or disputes from before the transition date. Please review any concerns with your center or PaySign before the transition.

Your previous earnings will remain on your PaySign card and cannot be transferred to your Parachute Visa card.

For questions about your ImmunoTek PaySign card or past transactions, contact PaySign at 1-855-203-9300.

For questions about your ADMA PaySign card or past transactions, contact PaySign at  1-844-201-3332.
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