Who can I contact if I have questions?

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• Can Parachute help with payment questions or disputes from before the transition date?

  Parachute is unable to assist with payment issues or disputes from before the transition date. Please review any concerns with your center or PaySign before the transition. Your previous earnings will remain on your PaySign card and cannot be ...

• What about my in-progress bonuses?

  All of the progress you make towards your old center's bonuses will be honored up until your center's first day of Parachute's operations and will be paid to your PaySign card, so be sure to wrap up any qualifying donations by that time. Beginning on ...

• Who do I contact if I’m running late or need to cancel?

  You can manage appointments directly in the Parachute app, including cancellations and rescheduling. If you need help, our support team is available through in-app chat.

• Can I bring someone along to assist me with reading the paperwork?

  Unfortunately, you would not be able to. Donors must be able to read and comprehend educational materials and answer questions about the donation process without assistance. All of our documents and our educational video are in English.

• I just signed up, but I chose the wrong center. How can I change it?

  If you haven’t had your first visit yet, and you need to change your center, please contact Parachute support via the app. You will need to provide your current zip code and the center you would prefer to donate at.