Support, Help & Account Access
I have an old Parachute account but can’t remember how to sign in.
No problem — we can help you get back in. Please fill out this short form and our team will take care of the rest: ? Update my App Sign In Information Once your information is updated, you’ll receive a confirmation email.
Who do I contact if I’m running late or need to cancel?
You can manage appointments directly in the Parachute app, including cancellations and rescheduling. If you need help, our support team is available through in-app chat.
Who can I contact if I have questions?
Parachute’s Member Experience team is just a message away. You can reach out anytime through in-app chat or email for help with scheduling, payments, or program questions — on your schedule. General support: support@joinparachute.com In-app support: ...