Who do I contact if I’m running late or need to cancel?
You can manage appointments directly in the Parachute app, including cancellations and rescheduling. If you need help, our support team is available through in-app chat.
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What happens if I’m running late or need to change my appointment?
If you’re running late, you can still donate as long as you arrive during our hours of operation. However, if you arrive after your scheduled appointment time (including the 5-minute grace period), you may not receive the time incentive for that ...
How do I cancel a donation?
To cancel, tap the ‘Donate’ icon in the navigation menu. Select the date of your existing donation appointment and press the ‘Cancel Booking’ button. Once your existing appointment is canceled you’ll be able to schedule a new one.
Who can I contact if I have questions?
Parachute’s Member Experience team is just a message away. You can reach out anytime through in-app chat or email for help with scheduling, payments, or program questions — on your schedule. General support: support@joinparachute.com In-app support: ...
What do I need to bring for my first visit?
As an ImmunoTek donor, your first Parachute visit will feel very familiar — with just a few extra things to bring. For your first Parachute donation, please bring: Your Social Security card or another document that verifies your SSN. This is a ...
I had to cancel my appointment but now I can donate. Why can’t I have my original Time Incentive?
Our Time Incentive calculations are dynamic and fluctuate based on current availability. If you cancel an appointment, there is always a risk that Time Incentives can change. Be sure to take a look at the other available slots before you cancel or ...